Be tactful with rude people. You may have a bad day but you cannot show your feelings to the people you serve. On the other hand, if the public is rude to you, be patient and courteous. Count to ten silently and slowly, then respond politely and positively. When necessary, give instructions slowly and clearly--even if you are doing so for the tenth time that day. If you do not have the correct information, route the client to the appropriate person.

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