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If you are writing a letter about a specific problem (i.e., a teacher's refusal to follow an IEP), present your situation as unique. You want the person who reads your letter to see your problem as different. You want them to think "Wow! We've never had this problem before!"
By presenting your problem as unique, you're trying to avoid "We ALWAYS handle ABC situations this way. We ALWAYS have handled ABC situations this way. We ALWAYS will handle ABC situations this way. We can't make exceptions for you."