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February 2, 2007, Newsletter Issue #137: Gum
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Tip of the Week
Avoid blowing and popping gum in the office. Seeing a bubble in an employee´s mouth or the chewing and popping of gum can distract and annoy a client who is trying to exchange information. This behavior appears to be very unprofessional and distorts the communication process between employee and client. Furthermore, the popping or cracking sound of gum in the mouthpiece of a telephone should also be avoided since the sound is magnified and may have a negative effect on the caller.
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