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March 16, 2007, Newsletter Issue #143: Answer Phones
1
Tip of the Week
Answer promptly any telephone that rings in the office. When an employee is busy or absent from a desk, and the phone rings, someone else in the office should answer the phone quickly--by the third ring, and do not keep a person on hold for a long time. An unanswered telephone suggests that employees are too busy to service clients. Maybe you are busy, but clients are very important--without them there is no business, no job.
2
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