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March 2, 2007, Newsletter Issue #141: Body Language

1

Tip of the Week

Use positive body language. Positive body language shows clients that you are happy to serve them. You can convey this by smiling and paying attention to the person. Stop doing other activities and listen to the personīs concerns. Attend to those concerns or direct the person to someone who can help without sending the person on a "wild goose chase."



2

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