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Should I answer the phone?

Answer Phones

Answer promptly any telephone that rings in the office. When an employee is busy or absent from a desk, and the phone rings, someone else in the office should answer the phone quickly--by the third ring, and do not keep a person on hold for a long time. An unanswered telephone suggests that employees are too busy to service clients. Maybe you are busy, but clients are very important--without them there is no business, no job.

Comments

7/13/2007 5:38:50 AM
Adam P. said:

I disagree with this tip. I work at Caterpillar, and the people here have their own private customers and business relationships. Picking up their phone could mean confusing customers and messing up customer relations. This is a bad idea where I work.

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